Don’t Hire Movers Without Asking These Questions
Get Past the Basics and Ask the Real Questions
Let’s face it, most advice on hiring movers tends to focus on the usual questions:
“Are you licensed?”
“Do you have insurance?”
“Do you have experience?”
While these are important, nearly every company will most likely answer yes. To make a more informed choice, it’s better to ask thoughtful, scenario-based questions that give insight into how the company operates, solves problems, and safeguards your belongings. Think of it as more than just gathering info. It's your chance to see if they're truly ready to handle your move.
The Scenario Interview Method
Get past surface-level answers and find out how they handle real-life moving challenges. Here’s your playbook:
Scenario 1: Moving an Heirloom with Weather-Related Risk
One insightful question to ask is, “How would you move an heirloom china cabinet with glass panels on a rainy day?” This scenario combines fragility with weather-related risks, making it a great way to assess a mover’s preparedness.
If it’s on a rainy day, a thoughtful answer should include movers placing down mats or blankets on the floor to prevent any slipping or damage. They should carefully double-wrap the fragile china cabinet with moving pads and plastic to shield it from moisture.
The top priority is to secure the item early in the truck and place it in a safe spot to avoid any shifting during transit. Once at the new location, dry towels or moving boxes should be ready to quickly wipe off any dampness, ensuring everything stays protected and dry.
Pro tip: Don’t forget to ask how they protect flooring, doorframes, and other entry points during tricky weather conditions.
Scenario 2: Large Item, Small Entryway
If you prefer a room of choice type delivery, another important question to ask is, “What’s your protocol if an oversized item won’t fit through the door?” This shows how experienced the movers are with logistics and their ability to solve problems on the spot.
A reliable company should mention offering disassembly services, using hoisting straps or lifts when needed. Ideally, they should also note that they take advance measurements of stairwells, hallways, or elevators to prevent surprises.
Red flag: If their answer is simply, 'We’ll figure it out when we get there,' or something along those lines, it may suggest a lack of planning or professionalism.
Scenario 3: Fragile Artwork and Irreplaceable Items
A valuable question to ask is, “How do you protect artwork, mirrors, or other fragile decor?” This reveals whether the moving company has experience with high-value, delicate items beyond standard packing.
A strong answer should include the use of corner protectors, such as foam, cardboard, or plastic, to shield the edges. They then cover the item in bubble wrap or foam for additional cushioning. For added security, they may use custom crates or reinforced picture boxes to keep the item secure and protected during transport, making sure the edges stay safe from impacts.
Red flag: If they only mention using bubble wrap or standard boxes, it may indicate they lack the specialized tools or training needed to properly protect your most irreplaceable items.
Related Useful Information: Packing Tips for an Easy Move
Scenario 4: Damaged Item Upon Arrival
Another crucial question to ask is, “How are damage claims handled?” This gives insight into the company’s accountability and how efficiently they resolve issues when things go wrong.
A professional logistics provider should have a clear claims process in place, including immediate documentation, a dedicated team to review claims, and timely communication. They should walk you through submitting photos, filling out a brief form, and offer options like reimbursement or item replacement once the claim is verified.
Red flag: If their answer is vague or they say something like, “Just call us if there’s a problem,” without outlining a formal process, it may suggest they’re unprepared to handle claims properly.
Asking based on this approach will most likely reveal the company’s true level of care and attention to detail. How they handle customer care speaks volumes about their overall standards. Companies that invest in specialized packing materials and procedures typically have structured training and take a proactive approach to risk prevention.
It’s also a chance to know how transparent and confident they are in their process. A well-prepared team will walk you through the process, while a vague or overly generic response could be a first indication of a red flag.
5 Top Negotiation Skills to Learn for Better Deals
Strengthen Your Position with Solid Alternatives
Before speaking with any moving company, identify your best backup option. What’s your plan if you don’t like their quote or terms? Maybe you have another company in mind. Knowing your BATNA gives you leverage. You’re more confident and less likely to settle for unfavorable deals.
Set Expectations Early When Hiring Movers
Whether it’s the sales rep or the operations manager, take time to build a positive connection. A quick, friendly conversation before diving into pricing can make them more open to offering you better terms or adding in helpful extras.
A helpful tip is not to assume the company’s moving process will match your expectations. Ask about scheduling, arrival times, who will be present, insurance, and what’s included in the quote. By negotiating these details early, you can avoid miscommunication later.
Ask the Right Questions Before Signing Anything
If a company can't lower its price, see if they’ll offer added services like packing supplies, furniture assembly, or flexible delivery windows. Proposing tradeoffs lets both sides walk away satisfied. Instead of just asking, “How much does it cost?” dig deeper. Try:
“What factors affect the final price?”
“Do you offer discounts for mid-week or off-season moves?”
“Can you walk me through what’s included in this quote?”
Good questions lead to better deals and help you compare companies fairly.
Negotiate Standards and Flexibility Upfront
Before signing anything, ask about the company’s crew and equipment standards. Do they use newer trucks and professional gear? Are background checks part of their hiring process? These are points you can negotiate, especially if you're comparing multiple quotes.
Also, discuss their cancellation and rescheduling policies. Life is unpredictable, so it’s worth negotiating more flexible terms in case your plans shift. The goal is to make sure you're protected on both service and adaptability.
Plan for the Unexpected and What Comes After
It’s important to ask how the movers handle delays, missed deadlines, or unexpected issues. Consider adding contingency clauses to your agreement, such as small penalties for delays or bonuses for early completion, to keep them accountable.
Also, clarify how they manage post-move concerns like disputes, damage claims, or delays in service. A reliable mover should have a transparent process for follow-up and resolution, and it should all be outlined in writing to protect your interests.
Take the Stress Out of Moving
Time to work with a company that will not only protect your belongings but also leave you completely satisfied. Desert Moving is always ready to help. Get in touch with us now for a free, no-obligation quote and ensure your move is in safe hands!