FREQUENTLY ASKED QUESTIONS
Let's answer your questions
What should I keep with me on my moving day?
Keep items you or your family will use on moving day, such as snacks, toilet paper, paper towels, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. Also, set aside medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewelry, credit cards, bank account information). Place these essentials in a box or bag you’ll carry with you to your new home.
How much should I tip my movers?
While our movers are trained to never ask or hint for tips, they are allowed to accept tips should customers feel inclined. Tip what you feel is necessary for the job done. Generally, a tip of 10-15% of the total moving cost or $20-$50 per mover is customary.
When is the best time to move?
Ideally, avoid moving during summer, the end of the month, or end-of-year holidays due to high demand. However, move when it is most convenient for you. Consider factors like immediate move requirements, children’s school schedules, and family separation during the move.
How long does it take to move?
Moving duration depends on several factors, including the time of year, weather conditions, shipment size, and the distance traveled. Typically, multiple shipments are loaded on the same truck. Our computer-assisted dispatching system schedules pickup and delivery dates based on shipment origins, destinations, and weights.
Can my possessions be stored temporarily?
Yes, if you cannot immediately take possession of your new residence, your belongings can be stored in our local warehouse. We provide storage facilities nationwide for temporary or long-term storage. Storage charges, warehouse valuation coverage, and final delivery charges will apply. Please contact us for detailed storage arrangements.
What items are not allowed to be transported?
For safety and legal reasons, we cannot transport hazardous materials, perishable food, plants, pets, and personal valuables like cash and jewelry. Ensure these items are handled separately.
Do I need to be present during the move?
Yes, it’s important for you or a representative to be present during the move to oversee the process, answer any questions, and sign the necessary paperwork. Your presence ensures everything goes smoothly and according to your preferences.
How are my belongings protected during the move?
We take every precaution to protect your belongings during the move. Items are wrapped, padded, and secured in the truck to prevent damage. We also offer various valuation coverage options to provide additional peace of mind.
What if I need to change my moving date?
Contact us as soon as possible if you need to change your moving date. We will do our best to accommodate your new schedule. Keep in mind that date changes may affect availability and pricing.
What is the best size for moving boxes?
- Different items require different types of moving boxes to avoid damage during the move. A combination of standard-sized boxes is ideal:
- Small box (1.5 ft³): Best for heavy items such as books, canned goods, and shoes.
- Medium box (3 ft³): Best for items without a uniform shape such as lamps, lamp shades, or small kitchen appliances.
- Large box (4.5 ft³) and extra-large box (6 ft³): Best for light items like pillows and bedding.
- Picture box: Best for framed artwork, mirrors, and other thin, fragile items.
- Dish barrel and dish pack inserts: Best for packing dishes and other fragile kitchen items.
- Wardrobe box: Best for clothes on hangers.
How do I figure out how many moving boxes I need?
Estimate the number of boxes based on your home’s square footage:
- Less than 500 sq ft: 3-12 large boxes, 8-15 medium boxes, 12-18 small boxes, 2-5 dish barrels, and 3-5 wardrobe boxes.
- 500-999 sq ft: 5-15 large boxes, 10-20 medium boxes, 15-25 small boxes, 3-6 dish barrels, 3-6 wardrobe boxes.
- 1,000-1,499 sq ft: 10-20 large boxes, 15-25 medium boxes, 20-30 small boxes, 4-6 dish barrels, 5-7 wardrobe boxes.
- 1,500-1,999 sq ft: 15-25 large boxes, 20-30 medium boxes, 30-40 small boxes, 5-7 dish barrels, 5-10 wardrobe boxes.
- More than 2,000 sq ft: 20-30 large boxes, 25-35 medium boxes, 40-50 small boxes, 6-9 dish barrels, 8-12 wardrobe boxes.
How should I label my moving boxes?
- Pack similar items together in each box to make labeling easier.
- Label each box on the top and sides with the contents (e.g., utensils, books, sheets) and the room it belongs in (e.g., master bedroom).
- Number each box to keep track of the total number of boxes and ensure nothing gets lost during the move.
What items cannot be packed?
For safety, do not pack aerosol cans, hazardous materials, perishable items, or items of personal importance (e.g., cash, jewelry). Transport these items separately.
How should I pack fragile items?
- Use plenty of padding: Wrap fragile items individually with bubble wrap or packing paper.
- Pack tightly: Ensure there is no empty space in the box to prevent movement.
- Label as ‘Fragile’: Clearly mark the box as fragile to ensure careful handling.
What packing supplies do I need?
Essential packing supplies include:
- Sturdy boxes in various sizes
- Packing tape and a dispenser
- Bubble wrap and packing paper
- Markers for labeling
- Scissors or a box cutter
- Stretch wrap for securing items
How should I pack clothes?
- Folded clothes: Pack in medium or large boxes.
- Hanging clothes: Use wardrobe boxes to keep clothes on hangers and prevent wrinkles.
How should I pack pictures and mirrors?
- Use picture boxes: Ensure each item is well-padded with bubble wrap or packing paper.
- Stand items upright: Pack mirrors and pictures vertically to reduce the risk of damage.
- Label as ‘Fragile’: Clearly mark the box to ensure careful handling.
How do I pack kitchen items?
- Dishes and glassware: Use dish barrel boxes with dividers and wrap each item individually.
- Pots and pans: Pack in medium boxes with padding between items.
- Small appliances: Wrap and pack in their original boxes if possible, or use medium boxes with padding.