Customer Service Associate - Desert Moving And Storage

Customer Service Associate

Customer Service Associate

Job Description

As Customer Service Associate, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You’re our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease. Armed with a deep knowledge of current customer relations, you are confident in answering any question that may arise. Behind the scenes, you demonstrate your knack for organization and efficiency, managing office activities and procedures under the direction and mentorship of the Customer Service Lead.

Required Skills

  • Customer service or retail experience preferred
  • High school diploma/ GED or equivalent preferred
  • Good reading and written language skills ( English)
  • Excellent communication and problem solving skills
  • Telephone presence and interpersonal skills
  • Data entry and basic math skills
  • Ability to move and/ or lift up to 20 pounds; heavier equipment with team assistance

Responsibilities

  • Maximize company sales growth and profitability by assisting the customer service lead with all office activities and procedures in order to deliver an engaged experience to every customer, every time.
  • Demonstrate company standards in selling, customer service, and teamwork.
  • Maintain an awareness of all product information, intranet communications, current advertising, promotions,coupons,mailers, and the status of merchandise.
  • Maintain an awareness of all available resources, including customer service standards and guidelines, as well as additional furniture resources, as applicable.
  • Complete and process phone calls both local and long distance.
  • Coordinate with Consultants on NEW Leads and messages.
  • Process all customer correspondence and claims.
  • Answer all telephone calls immediately and courteously.
  • Perform all follow up communication with the customer, and respond to customers within the time frame promised.
  • Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
  • Communicate on a regular basis with the sales manager or customer service lead concerning all aspects of customer service issues.
  • Communicate effectively and efficiently with all company associates in both written and verbal form.
  • Actively participate in weekly customer service meetings and training sessions.
  • Support the sales team by assisting on the sales floor as directed by the sales manager.
  • Identify and coach sales associates on appropriate internal and receipt notes, sales skills and recovery options.
  • Participate in ongoing training regarding technology upgrades and new systems.

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job Location

Indio, California, United States

Position Type

Full-Time/Regular

Which position are you applying for?
  • Position*
    Moving Sales Consultant
    Move Logistics Coordinator
    Consultant Assistant
    Customer Service Associate
    Accounts Payable Position
    Class A Driver Position
    Moving Crew Position
    Field Coordinator Position
    Form & Crating Assembler
    0
  • First Name*full name
    1
  • Last Name*
    2
  • Phone*
    3
  • Email*
    4
  • Home Address*
    5
  • City*
    6
  • State*
    7
  • Zip Code*full name
    8
  • Tall us a bit about yourself or upload a resume below....*something more
    9
  • Upload Your Resume*Upload Resume
      10
    • 11

    Job Description

    As Customer Service Associate, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You’re our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease. Armed with a deep knowledge of current customer relations, you are confident in answering any question that may arise. Behind the scenes, you demonstrate your knack for organization and efficiency, managing office activities and procedures under the direction and mentorship of the Customer Service Lead.

    Required Skills

    • Customer service or retail experience preferred
    • High school diploma/ GED or equivalent preferred
    • Good reading and written language skills ( English)
    • Excellent communication and problem solving skills
    • Telephone presence and interpersonal skills
    • Data entry and basic math skills
    • Ability to move and/ or lift up to 20 pounds; heavier equipment with team assistance

    Responsibilities

    • Maximize company sales growth and profitability by assisting the customer service lead with all office activities and procedures in order to deliver an engaged experience to every customer, every time.
    • Demonstrate company standards in selling, customer service, and teamwork.
    • Maintain an awareness of all product information, intranet communications, current advertising, promotions,coupons,mailers, and the status of merchandise.
    • Maintain an awareness of all available resources, including customer service standards and guidelines, as well as additional furniture resources, as applicable.
    • Complete and process phone calls both local and long distance.
    • Coordinate with Consultants on NEW Leads and messages.
    • Process all customer correspondence and claims.
    • Answer all telephone calls immediately and courteously.
    • Perform all follow up communication with the customer, and respond to customers within the time frame promised.
    • Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
    • Communicate on a regular basis with the sales manager or customer service lead concerning all aspects of customer service issues.
    • Communicate effectively and efficiently with all company associates in both written and verbal form.
    • Actively participate in weekly customer service meetings and training sessions.
    • Support the sales team by assisting on the sales floor as directed by the sales manager.
    • Identify and coach sales associates on appropriate internal and receipt notes, sales skills and recovery options.
    • Participate in ongoing training regarding technology upgrades and new systems.

    The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

    Job Location

    Indio, California, United States

    Position Type

    Full-Time/Regular

    Which position are you applying for?
    • Position*
      Moving Sales Consultant
      Move Logistics Coordinator
      Consultant Assistant
      Customer Service Associate
      Accounts Payable Position
      Class A Driver Position
      Moving Crew Position
      Field Coordinator Position
      Form & Crating Assembler
      0
    • First Name*full name
      1
    • Last Name*
      2
    • Phone*
      3
    • Email*
      4
    • Home Address*
      5
    • City*
      6
    • State*
      7
    • Zip Code*full name
      8
    • Tall us a bit about yourself or upload a resume below....*something more
      9
    • Upload Your Resume*Upload Resume
        10
      • 11